Terms and Conditions

These terms apply when you use this website and buy from Opula Cosmetics. By placing an order you agree to them.

About us

This website and the Opula Cosmetics shop are operated by OPULA GLOBAL LTD (“Opula Cosmetics”, “we”), Shop #19, Luqman Mall, Gitanga Rd, Lavington, Nairobi, Kenya. Phone and WhatsApp: 0745 077077. Email: opulacosmeticske@gmail.com. OPULA GLOBAL LTD is the seller of all products ordered on this website.

Products and prices

• All prices are in Kenyan Shillings (KSh). The price shown on the product page is the price you pay for the item.
• Delivery is charged separately and is shown at checkout. See our Delivery & Shipping page.
• We try to show products, sizes and descriptions accurately. Packaging may change from time to time.
• If a price on the website is clearly wrong, or an item is out of stock, we will contact you before we process the order. You can then cancel for a full refund.

Orders and payment

• You can pay online by M-Pesa or by the other options offered at checkout (Paystack: M-Pesa, debit and credit cards).
• Your order is confirmed when your payment is received. After that, we call you to arrange delivery or pickup.

Delivery

We deliver within Nairobi only, by courier within 1 day, for a flat KSh 300 per order. Customers outside Nairobi can collect their order from our shop. Details are on our Delivery & Shipping page.

Returns and refunds

You can return or exchange unopened items at our shop in Nairobi within 7 days. Refunds go back to the payment method you used. Full details are in our Returns & Refunds Policy.

Using our products

Please read the label and directions before use. If you have sensitive skin or allergies, patch-test first, and stop using a product if irritation occurs. Our product descriptions are for general information only and are not medical advice.

Your information

We handle your personal information as described in our Privacy Policy.

Law

These terms are governed by the laws of Kenya.

Contact

Questions about these terms: opulacosmeticske@gmail.com or 0745 077077.